Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Shipping method is through Canada Post (Regular, Expedited and Priority) and is automatically calculated depending on the weight and size of your order. Not all shipping methods available to all countries.
- Privacy & Security
- We value your privacy, and thus secure your sensitive information with an industry standard secure certificate. All orders are shipped in discrete packaging with only our company name and a return address on the label. In general you can visit this website without telling us who you are or revealing any personal information about yourself. Our servers collect the IP addresses and domain names, not the E-Mail addresses, of our visitors. Our servers may attempt to place a "cookie" on your computer's hard drive which allows us to identify your computer during reoccurring visits. This cookie is not used to obtain your name or any other personal data, and the information that is collected is used only for internal purposes (such as to improve website navigation and to measure the effectiveness of our promotions) and is not shared with anyone other than affiliates and contractors who assist in these efforts. If you should prefer not to accept cookies from our website you may set your Internet browser to reject them, though functionality may become restricted.
In addition, there are portions of this website where we may need to collect personal information from you for a specific purpose, such as to provide you with requested information, or to complete an order. - Returns & Replacements
- Based on current laws, we cannot accept exchanges/returns of opened, used, or worn merchandise unless deemed defective from the manufacturer or from shipment. Defective merchandise will be replaced with the same item only. If incorrect merchandise is shipped in error, we will ship the correct merchandise free of charge, and reimburse for return shipping of the incorrect merchandise. To minimize fraud you may be required to return the incorrect shipment prior to shipment of the replacement. If merchandise is returned to exchange for a different size you may be required to pay an additional shipping fee for the new shipment. Exchanges must be unworn, and contain all original product packaging and tags.
Exchanges/Returns must be pre-approved by Customer Service, and made within thirty (30) days of receipt.
Refunds for accepted returns will be applied as credit towards future purchases, or to the original payment method only. Refunds issued to credit/debit cards may take up to ten (10) business days to be credited. - Ordering
- You can order by creating an account or by ordering as a guest through this website. You may also create an order by calling our Customer Service department toll-free at 1(888) 557-9682 and dial option 2 for Customer Service.
- Payment
- The accepted payment options are Visa or Mastercard.
- Viewing Orders
- You can view your order status by logging into your account and clicking on “My Orders” form the account menu.
- Updating Account Information
- You can update your account information by looking into your account and clicking “Account Information” from the account menu.
